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Refund Policy

Clear steps for refund requests and cancellation. Refunds are reviewed under Paddle's rules and applicable consumer rights.

Legal, privacy, and Xelora support contact details are not yet available. They will be published here before public launch. Legal Portal

Updated October 29, 2026 5 sections Xelora legal
Key Point

Request a review

Use your Paddle receipt or Paddle support to request a refund.

Key Point

Cancel renewal

Cancellation prevents future renewal; it does not itself refund a payment.

Key Point

Keep your rights

Mandatory consumer rights apply even where a discretionary refund is declined.

Section 1

Purchases and your rights

This policy covers Xelora Plus subscriptions purchased through Paddle on the Xelora website. Paddle is the merchant of record for those purchases.

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  • Refund eligibility follows Paddle's Buyer Terms and Refund Policy, the terms shown at checkout, and applicable consumer law. Xelora does not offer an additional money-back guarantee.
  • Mandatory consumer rights, including applicable withdrawal rights and rights for faulty or misdescribed services, remain unaffected. Where a law gives you greater protection, that protection applies.
  • If you purchase through an app store or another seller in the future, that seller's refund process and applicable terms will govern that purchase.

Section 2

How to request a refund

Use the payment-support link in your Paddle receipt, or visit https://paddle.net and select the refund option. The links below take you to Paddle support and its full policy.

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  • Provide the checkout email, order or transaction reference, payment date, and a short explanation of the billing or technical issue. Never send your full card number, password, private chats, or health information with a refund request.
  • For help with a Xelora access or technical issue, contact the legal contact address (pending publication). If it cannot be resolved, you can also contact Paddle and include the relevant support response.
  • Submit your request promptly. Paddle may consider discretionary requests submitted within 14 days of the transaction; submitting a request within that period does not guarantee approval. Statutory rights may have different eligibility rules and deadlines.
  • Requests are reviewed individually. Where permitted by the applicable rules, the outcome may be a full refund, a partial refund, or a declined request. Reporting a duplicate, unauthorized, or incorrect charge does not limit your rights to dispute it.

Section 3

Cancellation and refunds are different

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  • You can manage or cancel automatic renewal in the app's Settings, through the subscription-management link in your Paddle receipt, or through Paddle support.
  • Cancellation normally stops the next renewal and leaves paid access available until the end of the current paid period. It does not itself refund an earlier payment.
  • Monthly and yearly subscriptions renew as shown at checkout unless canceled before renewal. Renewal payments are subject to applicable refund and consumer-protection rules; a new refund right is not promised for every renewal.
  • Deleting your account or uninstalling the app should not be relied on to cancel billing. Cancel the subscription separately and keep the confirmation.

Section 4

After a refund is approved

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  • Paddle processes approved refunds, normally to the original payment method. Processing and bank posting times vary; consult Paddle's confirmation for the applicable timing.
  • Paid entitlements associated with a refunded purchase may end or be adjusted. This does not itself delete your account or replace your privacy and data-deletion controls.
  • If a chargeback or payment dispute is opened, related paid access may be restricted during review. This does not remove any lawful payment-dispute or consumer rights.

Section 5

Policy updates and contact

This policy was updated October 29, 2026. Keep the terms and receipt provided at purchase for your records. For Xelora support about this policy, contact the legal contact address (pending publication); for payment, cancellation, or refund processing, contact Paddle through the links below.

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RELATED PAGES

Read the rest of the legal stack.

These pages are designed to work together. Privacy explains data handling, and Terms explains product use.

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Paddle payment support

Request a refund or get help with a subscription payment.

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Paddle Refund Policy

Read the current provider policy and country-specific rights.

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Xelora Terms of Use

Read the subscription, account, and service terms.